Effective Date: March 9, 2025

A Narrative Lens (a trade name (DBA) of FBH Life LLC) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website anarrativelens.com (the “Website”) and when you engage with our branding and marketing consultation services, including photography services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Website or Services, you consent to the practices described in this policy.

1. Who We Are

Our website URL is anarrativelens.com. A Narrative Lens is a trade name (DBA) of FBH Life LLC. Our contact information is:

Jamal Williams

A Narrative Lens (a trade name of FBH Life LLC)

Email Address: [email protected]

Your Phone Number – (313) 418-9544

[Note: You may need to add a physical address or company registration number here, depending on local regulations.]

2. What Personal Data We Collect and Why We Collect It

We collect personal data to provide our services, operate our website, communicate with you, and improve your experience. This data is collected through your interactions with our site and from technical processes.

Information You Provide Directly:

  • Contact Information: Name, email address, phone number, mailing address, when you contact us through our Website, email, phone, or in person for inquiries, consultations, or to book services. We collect this to respond to your inquiries, provide customer service, and manage bookings.
  • Project Information: Details about your business, brand, marketing goals, event details, project requirements, and preferences you provide during consultations and throughout service delivery. We collect this to understand your needs and deliver our services effectively.
  • Website Forms: Information you submit through forms on our Website, such as contact forms, newsletter sign-ups, or service inquiry forms. We collect this to process your requests and provide you with information.
  • Payment Information: When you make payments for our Services, we collect payment information (e.g., credit card details, bank account information) through our payment processors. We use “Stripe,” “PayPal” & “Zelle” to process payments securely. We do not directly store your full credit card details on our systems. We collect this to process transactions and prevent fraud.
  • Client Content: Materials you provide to us for use in marketing materials, which may include logos, brand guidelines, website copy, blog posts, social media content, photographs, and videos. We collect this to provide our branding and marketing services.
  • Photography Session Information: For photography services, we collect information related to your session, such as location preferences, shot lists, and image selections. We collect this to plan and deliver your photography services.

Information Collected Automatically:

  • Website Usage Data: When you visit our website anarrativelens.com, we may automatically collect certain information about your device and browsing activity, including:
    • Log Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, forms submitted, and dates/times of visits. We collect this for website analytics, security, and to improve our services.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on our Website. We use cookies for website functionality, analytics, and to improve user experience. You can manage your cookie preferences through your browser settings.
    • Analytics Data: We may use third-party analytics services (e.g., Google Analytics) to collect and analyze information about Website traffic and usage. We use Google Analytics to understand website traffic and user behavior.

Comments

[Note: If you have a blog or commenting system, add details here about what information is captured when users leave comments (e.g., name, email address, website URL).]

Media

[Note: If users can upload media files, add a statement here. For example: “If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included.”]

Contact Forms

If you use a contact form plugin, we collect the data you provide in the form (name, email, message) to respond to your inquiry. We retain contact form submissions for 6 months for customer service purposes but do not use the information submitted through them for marketing purposes unless you’ve opted in.

Cookies

Our website anarrativelens.com uses cookies for various purposes:

  • Essential Cookies: These cookies are necessary for the basic functioning of our website. They enable you to navigate the site and use essential features, such as accessing secure areas.
  • Analytics Cookies: These cookies (e.g., Google Analytics) help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website’s performance and design.
  • Functionality Cookies: These cookies allow our website to remember your preferences (such as language or region) and provide enhanced, more personalized features.
  • Marketing Cookies: These cookies (e.g., Facebook Pixel, Google Ads) are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user.
  • First-party cookies: These cookies are set by our website.
  • Third-party cookies: These cookies are set by third-party websites.
  • Examples of cookies: Google Analytics, Social Media Plugins, Embedded Content cookies (e.g., YouTube, Google Maps).
  • You can manage your cookie preferences through your browser settings. Instructions for common browsers are provided below.

Analytics

We use Google Analytics to track website traffic and user behavior. You can learn more about Google Analytics and opt out of tracking here: [Link to Google Analytics opt-out, if available]

3. How We Use Your Information

We may use your personal information for the following purposes:

Providing and Managing Services:

  • To provide you with the branding, marketing, and/or photography services you request.
  • To communicate with you about your projects, consultations, service delivery, updates to our Services, billing, and customer support.
  • To manage your account and process payments.
  • To personalize your experience with our Services.

Website Operation and Improvement:

  • To operate and maintain our website anarrativelens.com.
  • To improve our Website and Services based on user behavior and feedback.
  • To analyze Website usage trends and for data analytics purposes.
  • To personalize your experience on our Website by providing tailored content and recommendations.
  • To ensure the security of our Website and systems.

Communication and Marketing (with Consent where Required):

  • To respond to your inquiries and requests.
  • To send you newsletters, marketing communications, and promotional materials about our Services, new services, special offers, and events that may be of interest to you, based on your preferences and where permitted by law and with your consent where required. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • To conduct surveys and market research.

Legal and Administrative Purposes:

  • To comply with applicable laws, regulations, and legal processes.
  • To enforce our agreements and policies.
  • To protect our rights, property, or safety, and the rights, property, or safety of others.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers and other service providers that help us operate our business, such as:
    • Payment processors [‘”Stripe,” “PayPal”,”Zelle”]
    • Website hosting providers
    • Email marketing platforms
    • Analytics providers [“Google Analytics”]
    • Cloud storage providers, CRM systems [Add any other relevant service providers you use]

These service providers are contractually obligated to protect your information and only use it to provide services to us.

  • Business Partners: If we partner with other businesses to offer joint services, we may share information with those partners as necessary to deliver the services. We will provide notice of such sharing where required by law.
  • Legal Authorities: We may disclose your information to government authorities, law enforcement agencies, or in response to legal process (such as subpoenas or court orders) if we believe disclosure is necessary to comply with applicable law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of company assets, or other business transaction, your information may be transferred to the acquiring or successor entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.
  • With Your Consent: We may share your information with third parties with your explicit consent.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell your personal information to third parties.

5. Mobile Information

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

6. How Long We Retain Your Data

We retain your personal information for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We typically retain client data for 7 years after the termination of services. We retain contact form submissions for 6 months.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include using encryption, firewalls, secure servers, limiting access to personal information to authorized personnel, and training our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

You may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

  • Access: You have the right to request a copy of the personal information we hold about you, including the categories of information, the purposes of processing, and the recipients of the information. To exercise this right, please contact us at [email address], and we may require you to verify your identity.
  • Correction: Request correction of inaccurate or incomplete personal information. To exercise this right, please contact us at [email address], and we may require you to verify your identity.
  • Deletion: Request deletion of your personal information, under certain circumstances. To exercise this right, please contact us at [email address], and we may require you to verify your identity.
  • Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing. To exercise this right, please contact us at [email address].
  • Restriction of Processing: Request restriction of the processing of your personal information, under certain circumstances. To exercise this right, please contact us at [email address].
  • Data Portability: Request to receive your personal information in a portable format, or to have it transmitted to another organization (where technically feasible). To exercise this right, please contact us at [email address].
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. To withdraw consent, please contact us at [email address].

We will respond to your request in accordance with applicable law.

9. Third-Party Links

Our website anarrativelens.com may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information. We are not responsible for the privacy practices of third-party websites or services.

10. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our systems.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any revised Privacy Policy on our website anarrativelens.com and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Material changes to this Privacy Policy will be communicated to you more directly, such as by email notification or prominent notice on our Website, when required by applicable law.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Jamal Williams

A Narrative Lens (a trade name of FBH Life LLC)

Email Address: [email protected]

Your Phone Number – (313) 418-9544

13. Additional Information

If you use your site for commercial purposes and you engage in more complex collection or processing of personal data, you should note the following information in your privacy policy in addition to the information we have already discussed.

How We Protect Your Data

We have implemented measures to protect your data, including technical measures such as encryption and security measures such as access controls. We also train our staff in data protection.

What Data Breach Procedures We Have in Place

We have procedures in place to deal with data breaches, including internal reporting systems and contact mechanisms.

What Third Parties We Receive Data From

[Note: If you receive data about users from third parties, disclose this here, including the source and type of data.]

What Automated Decision Making and/or Profiling We Do With User Data

[Note: If you use automated decision-making or profiling, explain what data is used, how it’s used, and what rights users have.]

Industry Regulatory Disclosure Requirements

[Note: If you are a member of a regulated industry, include any required disclosures.]

14. WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

15. Analytics

This website uses Google Analytics to track website traffic. Collected data is processed in such a way that visitors cannot be identified.

16. Module Interactions

We capture data when visitors or users interact with specific modules on our site.

What personal data do we collect and why?

When visitors or users submit a form or view a module, we capture the IP Address for analysis and spam protection. We also capture the email address and any other personal data included in the form fields to fulfill the user’s request.

How long we retain your data

We retain data collected through module interactions for 30 days.

Where we send your data

Data collected may be shown publicly, and we send it to our workers or contractors to perform necessary actions based on the form submission.

Third Parties

We use third-party services to manage and process this data. Their privacy policies are linked below:

  • reCAPTCHA: [Google reCAPTCHA Privacy Policy URL]

17. Smush Plugin

Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data, which is either stripped or returned as is and not stored on the WPMU DEV servers. Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors (IPs, UA, referrer, Location and ISP info) for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. You can find Stackpath’s privacy policy here: [Stackpath Privacy Policy URL]

18. YITH Plugins

[Note: If you use YITH plugins, describe what data they collect and how it’s used.]

19. Polls

We collect data when users submit poll votes.

What personal data do we collect and why?

When visitors or users submit a poll, we capture the IP Address for spam protection and to set voter limitations.

How long we retain your data

We retain IP Address data from poll votes for 30 days and then anonymize it.

Where we send your data

Data collected may be shown publicly, and we send it to our workers or contractors to perform necessary actions based on votes.

Third Parties

We use third-party services to manage and process this data. Their privacy policies are linked below:

  • Akismet Spam: [Akismet Privacy Policy URL]
  • Google Drive and Google Sheets: [Google Drive/Sheets Privacy Policy URL]

20. Quizzes

We collect data when users submit quiz answers.

What personal data do we collect and why?

When visitors or users submit a quiz’s answer, we capture NO Personally Identifiable Information.

How long we retain your data

We retain quiz answers for 30 days and then remove it from our system.

Where we send your data

Data collected may be shown publicly, and we send it to our workers or contractors to perform necessary actions based on answers.

Third Parties

We use third-party services to manage and process this data. Their privacy policies are linked below:

  • Google Drive and Google Sheets: [Google Drive/Sheets Privacy Policy URL]

Important Note: I am an AI and cannot provide legal advice. It’s crucial to consult with a legal professional to ensure your privacy policy fully complies with all applicable laws and regulations.